Stevens Glass partners with Jotika for transformational software

Stevens Glass has been providing high quality glass and fitting for domestic and commercial properties around Melbourne for over 50 years. It is a family business with a commitment to customer service, summed up by their motto “handled with care”.

They are focused on modern business practices and continually invest in state-of-the-art machinery to ensure their output is of the highest quality while delivering excellent value.

The owners recognised that in their drive for improved efficiency and service, they needed more detailed management information and reliable production data. Their installers were also asking for real-time updates, so they could plan their work and keep customers fully informed.

Together with our local Partner for Australia and New Zealand, Stevens Glass has established a strong relationship with Elegant IG, suppliers to leading glass manufacturers across Australia. Elegant IG recommends Jotika, not just as the most capable software for glass companies, but as a family business with an outstanding track record for customer service and delivering on their promises.

From the outset, the team at Jotika developed a true partnership with Stevens Glass, building a clear understanding of the business requirements and openness about the best ways of working and how to use software to transform working practices.

The Jotika team worked on-site at Stevens’ factories and remotely from their UK base to implement their Gtrak software. It was rolled out across all the key business processes from order entry through glass design, production planning, optimisation, job management and order tracking.

They ensured that all the staff at Stevens Glass were properly trained and comfortable using the software, so there was no drama when it went live, and production continued uninterrupted from day one.

Since implementing Gtrak, staff at Stevens Glass have been able to take customer orders more quickly, with larger customers placing orders directly from their own ERP systems. All of the paperwork and drawings for each job are stored electronically, so staff in the office or on the factory floor can pull up all the details they need instantly. Because every piece of glass is tracked through the factory with barcode scanners, they can monitor the progress of every customer order, easily re-prioritising where necessary. The Gtrak system also makes it easy for staff to give their customers and their fitters reliable, up-to-the-minute updates on production and dispatch.

Matt Fraraccio, Managing Director at Stevens Glass, commented, “The Gtrak software from Jotika has made a real difference to how we do business at Stevens Glass. From the start, the Jotika team took the time to really understand our requirements, working closely with us here in Australia and guiding us through a well-structured process from planning to staff training and rollout. Even though they’re based in the UK, knowing they already work with some well-established major customers in Australia gave us extra confidence throughout the project. With Gtrak, we’re now working more efficiently, delivering on time in full, and providing even better service to our customers – all while keeping our prices competitive. It’s been a genuine partnership, and we’re looking forward to what we can achieve together.”

Brian Gold, Managing Director at Jotika added, “We are delighted to have partnered with Stevens Glass on the successful implementation of our Gtrak software. The vision and commitment demonstrated by their team throughout the project has been truly impressive, and it’s been a pleasure to collaborate so closely with a business that shares our dedication to quality and customer service. As Jotika continues to grow our presence in the thriving Australian glass sector, we look forward to supporting Stevens Glass and other forward-thinking companies in achieving their goals.”

For more information, please visit www.jotika.com, www.elegantig.com.au